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 2010 Rental Terms and Conditions

Instructions, before Departure
At Go West we familiarize all our customers with the operation and use of a Recreational Vehicle, covering all aspects that are necessary for full enjoyment of the RV. If required we arrange a test drive. Please allow 60-90 minutes for instructions, paperwork and unpacking.

Reservations
To reserve a vehicle we require a $500 deposit. Final payment is due 30 days prior to date of pick up. Payments can be made in cash, bank draft, money order, Visa, MasterCard. At the time of rental any additional items, security deposit, taxes and insurance premiums must be paid. Every Renter must have a valid credit card to be able to rent from Go West. Pre-Paid Credit Cards are not accepted.

Our Staff is multilingual.

Minimum Rental & Early Returns

  • 1 week minimum rental
  • 2 weeks minimum on Class A rentals 
  • 3 weeks minimum on northern rentals

No refunds for early returns

Pick up and Return
Rental pick-up is between 10am - 3pm.
Rental return is between 8am - 10am.
No pick-ups or returns after 3pm.
No refund on early returns

Toronto, Vancouver and Calgary: Closed on Sundays
and Statutory Holidays.

Deposits & Liabilities:
At time of vehicle pick up Go West will collect the following deposits:

  • $150 Cleaning Deposit ($250 Class A). Deposit will be refunded upon return of clean vehicle
a)       $5000 Basic Insurance Security Deposit (processed credit card charge, refunded upon return of undamaged unit)
b)       $1500 VIP Insurance Security Deposit (processed credit card charge, refunded upon return of undamaged unit)

Deposits are refundable upon vehicle return when the RV is returned on time, undamaged, clean, with all equipment complete, holding tanks empty and fuel tank full.

Transfers

  • Vancovuer & Calgary:
    Pick-up and drop-off at Airport Hotels and Downtown Hotels. Drop off at airport as well. Due to a lot of construction downtown, we will work closely together with a Taxi Company in order to serve customers on time.
  • Toronto: Pick-up at Airport Hotels. Drop-off at Airport or Airport Hotels. Downtown Hotel pick up and drop off on Mondays only.


Availability
In the unlikely event that the booked vehicle size is unavailable at time of departure, we reserve the right to substitute with a larger model. Any subsequent expense (gasoline, ferry costs, etc.) are the sole responsibility of the renter. Should a lower rated vehicle be offered, Go West's only obligation is to refund the cost difference between the two vehicles. In the event that the renter refuses to accept the vehicle offered, the renter acknowledges that all payments will be forfeited and he/she will have no further loss or damage.

Renter’s Responsibility
The Renter is responsible for the vehicle and will be charged for any misuse or undue care, mechanical damage due to negligence in vehicle operation or failure to provide normal maintenance, including checking engine oil, fluids and coolant levels at each refueling, and reporting mechanical failures or accidents immediately. Repairs over $75 require prior authorization from Go West.

Fuel Information

Fuel costs are the Renter’s responsibility. No claim is made as to fuel consumption. Fuel is full before departure and must be returned full.

Cleaning
We are very proud of the condition we keep our vehicles in (all are non-smoking units).
To avoid extra charges, please return vehicle clean inside and outside. $25 will be charged if holding tanks are not returned empty.

A cleaning deposit of $150 ($250 for A-Class) is processed at time of rental and refunded upon return of clean unit.

No Smoking nor Animals allowed in Vehicles

Driver Requirements
All drivers must be at minimum 21 years of age and maximum 75 years of age, and must have a valid driver’s licence. VIP insurance is mandatory for all drivers under 25 years of age.

Travel Restrictions

  • No vehicles are permitted on Dempster Hwy.
  • No vehicles allowed into North West Territories, Nunavut, Death Valley (USA) or Mexico.
  • No vehicles allowed on Alaska or Cassiar Hwy unless Northern Rental surcharge has been paid.
  • No travel on roads designated on the provincial or state map as ‘other roads/gravel or dirt’
  • or ‘forestry trunk roads’.


Northern Rentals

A surcharge of $300 applies to rentals traveling north of Fort St. John on the Alaska Hwy. Cassiar Hwy, into Yukon and Alaska. (Travel on the Dempster Hwy, into the NW Territories and Nunavut is not allowed) Northern use must be specified and be confirmed at time of reservation. We allow Northern Rentals with the C22 and C24 Motorhomes and the C26 Slide Out. Insurance: VIP at $25 per day is available which will reduce the collision deductible; delays caused by mechanical breakdowns on Northern Rentals are not covered; repairs or damages resulting from travel in restricted areas without authorization are the Renter’s responsibility and insurance coverage is void.

Storage

Free storage of luggage, cars and/or airline tickets is available. All storage is at Renter’s risk.

Modification and Cancellation Fees

  • First modification is free and $50 per additional changes.
  • No fee is charged when cancelled within 3 days of making the reservation, provided it is not within 30 days prior to pick-up date.
  • Booking time to 30 days prior to date of pick up: $200
  • 29 days or less prior to date of pick up: Full rental up to 2 weeks
  • No show: no refund
  • One-way fees and pre-paid Tours payable in full on any cancellation

RV Trip Cancellation Plan

You may purchase the RV Trip Cancellation Plan for $10/day. This Cancellation Plan is for your RV booking only and will eliminate the above mentioned cancellation fees in case you have to cancel your RV trip. This plan can only be added to your rental within 24 hours of placing your booking.

Insurance

Any accident, damage to vehicle, vandalism, fire or theft, must be reported to Go West and the Police within 24 hours, otherwise insurance is null and void.

Collision and public liability insurance ($5 million) is provided free of charge with $7,500 deductible per occurrence (column 1). The deductible may be reduced with the purchase of VIP at $25 per day (column 2).

An Insurance deposit of $5,000 is processed or $1500 deposit if VIP is purchased. Deposits are refundable upon vehicle check-in when the RV is returned: on time, undamaged, clean, with all equipment complete, holding tanks empty and fuel tank full.

  Standard Insurance
(included in rental)
VIP Insurance
($25 per day)
Fire & Theft
(Personal Contents Not Covered)
  $ 7500    $ 500
Windshield & Glass Damage
(A-Class VIP Deductible $800)
  $ 7500    $ 500
Motor  Vehicle Accident / Vandalism / Hit & Run/ Hail / Earthquake   $ 7500    $ 500
Flat Tires or Damaged Wheels   $ 7500    $ 500
Vehicle Accident in Parking Lot,
Campground, Service Station
  $ 7500    $ 500
Collision with any Stationary Object,
Damage to Undercarriage or
Air Conditioning or Slide-Out
  $ 7500    $ 1500
Insurance & Security Deposit Required $5000 Processed
Credit Card Charge Signed
 $1500 Processed
Credit Card Charge Signed

Damage to Vehicle - Customer’s Responsibility
In the event of loss or damage to vehicle while on rental, whether or not due to the fault of
the rental customer, the customer’s responsibility for direct and accidental loss or damage to
the vehicle is limited to a maximum of $5000 per occurrence. The following are not covered
if damages are caused by:

  • Failure to maintain all fluid levels
  • Failure to use specified fuel or lubricant, or use containated fuel
  • Water in fuel system
  • Operation by anyone under 21 years of age
  • Operation by anyone not licensed
  • Driving if under the influence of alcohol or drugs
  • Deliberate or willful damage by renter or guests
  • Travel in restricted areas, on gravel roads or forestry trunk roads
  • Towing of any kind
  • Freezing of the vehicle’s water systems
  • More passengers than the available seat belts
  • Motorhome theft in Montreal
  • Damages to the interior of the motorhome
  • Damage occurring in an accident that the renter has failed to report to the police & Go West within 24 hours


All Models are equipped with
:

  • Adjustable driver seat, power windows, power locks
  • AM/FM CD Stereo
  • Automatic Transmission, Power Brakes
  • Cruise Control, Tilt & Power Steering
  • In Dash Air
  • Roof Air Conditioner
  • Forced Air Furnace
  • Dual Batteries
  • Flush Toilet
  • Shower (inside) & some with utility shower (outside)
  • Holding Tank, Fresh Water Tank,
  • Sink, Stove, Refrigerator/Freezer Compartment
  • Microwave Oven
  • Oven (not in Van Conversion)


Pre-paid Kilometers:
 
100km/day can be prepaid at $34/day
500km packages can be prepaid at $160 each.
Extra Km: $0.37 per kilometer; charged on all vehicles
Unused KM are not refundable

Taxes
 5% Calgary departures
12% Vancouver departures
13% Toronto departures

Preparation Fee (mandatory)
$75 - includes first propane fill, travel kit, 1 pack RV toilet paper &1 container of chemicals
$150 - includes first propane fill, travel kit, 1 pack RV toilet paper & 1 container of chemical PLUS transfer from specified points

Convenience Kits
Full Convenience Kit: $80 per person per trip: bedding & towels;
dishes, cutlery, pots & pans, and other utensils.
Maximum charge: 4 kits ($320)

Dishes Only: 
$75 per trip: dishes, pots & pans and kitchen utensils.

VIP Insurance: 
$25 per day (max. $800). VIP Insurance is mandatory for all drivers under 25 years of age.

One Way Rental:
Vancouver to Calgary  $750
Calgary to Vancouver  $750

Northern Rental: 
$300 Minimum rental charge: 3 weeks.
Conditions apply, please read our Travel Restrictions.

Other Services: 
Pre-Booked Tours, Hotel, Ferry and Car Rental Reservations

Copyright 2010 by Go West Campers Int. Ltd.