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Instructions, before Departure At Go West we familiarize all our customers with the operation and use of a Recreational Vehicle, covering all aspects that are necessary for full enjoyment of the RV. If required we arrange a test drive. Please allow 60-90 minutes for instructions, paperwork and unpacking. Reservations To reserve a vehicle we require a $500 deposit. Final payment is due 30 days prior to date of pick up. Payments can be made in cash, bank draft, money order, Visa, MasterCard. At the time of rental any additional items, security deposit, taxes and insurance premiums must be paid. Every Renter must have a valid credit card to be able to rent from Go West. Pre-Paid Credit Cards are not accepted. Our Staff is multilingual. Minimum Rental & Early Returns
No refunds for early returns Pick up and Return Rental pick-up is between 10am - 3pm. Rental return is between 8am - 10am. No pick-ups or returns after 3pm. No refund on early returns Toronto, Vancouver and Calgary: Closed on Sundays and Statutory Holidays.
Deposits & Liabilities: At time of vehicle pick up Go West will collect the following deposits:
Deposits are refundable upon vehicle return when the RV is returned on time, undamaged, clean, with all equipment complete, holding tanks empty and fuel tank full. Transfers
Availability In the unlikely event that the booked vehicle size is unavailable at time of departure, we reserve the right to substitute with a larger model. Any subsequent expense (gasoline, ferry costs, etc.) are the sole responsibility of the renter. Should a lower rated vehicle be offered, Go West's only obligation is to refund the cost difference between the two vehicles. In the event that the renter refuses to accept the vehicle offered, the renter acknowledges that all payments will be forfeited and he/she will have no further loss or damage. Renter’s Responsibility The Renter is responsible for the vehicle and will be charged for any misuse or undue care, mechanical damage due to negligence in vehicle operation or failure to provide normal maintenance, including checking engine oil, fluids and coolant levels at each refueling, and reporting mechanical failures or accidents immediately. Repairs over $75 require prior authorization from Go West. Fuel Information Fuel costs are the Renter’s responsibility. No claim is made as to fuel consumption. Fuel is full before departure and must be returned full. Cleaning We are very proud of the condition we keep our vehicles in (all are non-smoking units). To avoid extra charges, please return vehicle clean inside and outside. $25 will be charged if holding tanks are not returned empty. A cleaning deposit of $150 ($250 for A-Class) is processed at time of rental and refunded upon return of clean unit. No Smoking nor Animals allowed in Vehicles Driver Requirements All drivers must be at minimum 21 years of age and maximum 75 years of age, and must have a valid driver’s licence. VIP insurance is mandatory for all drivers under 25 years of age. Travel Restrictions
Northern Rentals A surcharge of $300 applies to rentals traveling north of Fort St. John on the Alaska Hwy. Cassiar Hwy, into Yukon and Alaska. (Travel on the Dempster Hwy, into the NW Territories and Nunavut is not allowed) Northern use must be specified and be confirmed at time of reservation. We allow Northern Rentals with the C22 and C24 Motorhomes and the C26 Slide Out. Insurance: VIP at $25 per day is available which will reduce the collision deductible; delays caused by mechanical breakdowns on Northern Rentals are not covered; repairs or damages resulting from travel in restricted areas without authorization are the Renter’s responsibility and insurance coverage is void. Storage Free storage of luggage, cars and/or airline tickets is available. All storage is at Renter’s risk. Modification and Cancellation Fees
RV Trip Cancellation Plan
You may purchase the RV Trip Cancellation Plan for $10/day. This Cancellation Plan is for your RV booking only and will eliminate the above mentioned cancellation fees in case you have to cancel your RV trip. This plan can only be added to your rental within 24 hours of placing your booking.
Insurance Any accident, damage to vehicle, vandalism, fire or theft, must be reported to Go West and the Police within 24 hours, otherwise insurance is null and void. Collision and public liability insurance ($5 million) is provided free of charge with $7,500 deductible per occurrence (column 1). The deductible may be reduced with the purchase of VIP at $25 per day (column 2). An Insurance deposit of $5,000 is processed or $1500 deposit if VIP is purchased. Deposits are refundable upon vehicle check-in when the RV is returned: on time, undamaged, clean, with all equipment complete, holding tanks empty and fuel tank full.
Damage to Vehicle - Customer’s Responsibility In the event of loss or damage to vehicle while on rental, whether or not due to the fault of the rental customer, the customer’s responsibility for direct and accidental loss or damage to the vehicle is limited to a maximum of $5000 per occurrence. The following are not covered if damages are caused by:
All Models are equipped with:
Pre-paid Kilometers: 100km/day can be prepaid at $34/day 500km packages can be prepaid at $160 each. Extra Km: $0.37 per kilometer; charged on all vehicles Unused KM are not refundable Taxes 5% Calgary departures 12% Vancouver departures 13% Toronto departures Preparation Fee (mandatory) $75 - includes first propane fill, travel kit, 1 pack RV toilet paper &1 container of chemicals $150 - includes first propane fill, travel kit, 1 pack RV toilet paper & 1 container of chemical PLUS transfer from specified points Convenience Kits Full Convenience Kit: $80 per person per trip: bedding & towels; dishes, cutlery, pots & pans, and other utensils. Maximum charge: 4 kits ($320) Dishes Only: $75 per trip: dishes, pots & pans and kitchen utensils. VIP Insurance: $25 per day (max. $800). VIP Insurance is mandatory for all drivers under 25 years of age. One Way Rental: Vancouver to Calgary $750 Calgary to Vancouver $750 Northern Rental: $300 Minimum rental charge: 3 weeks. Conditions apply, please read our Travel Restrictions. Other Services: Pre-Booked Tours, Hotel, Ferry and Car Rental Reservations